FREQUENTLY ASKED QUESTIONS
Is Keep Calm Solution LLC, DBA Keep Calm Home Concierge bonded & insured?
Yes. Rest assured that we are a legitimate company. As such, we are fully licensed, bonded and insured.
I am interested in scheduling an appointment. How can I find your availability?
We make this super easy! You can either call our office (678.883.0348) or visit our online booking page. Here you will find our availability in the section entitled "Select Date /Time". Just pick your desired date and if desired time is available you are all set!
How can I get a quote for the Home Organization ?
We try to make this as easy as possible. You can either call our office (678.653.0541) or fill out the quote form on our website . Once we have that information, a Keep Calm Home concierge representative will contact you within 24 hours to provide you with an estimate. If that estimate sounds good to you, we will then need to schedule a short site visit .This walk-through helps ensure that the size and condition of your home/project matches the information submitted in your form in order to finalize that quote.
Do I need to be home during the cleaning?
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it's usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it's also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
Will my cleaner be able to reach really high windows and cobwebs that may require a ladder?
No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 - 5 feet .
What form of payment do you accept?
We accept Visa, MasterCard, American Express, Discover cards, Checks and Paypal.
Can my cleaner move / lift any furniture?
Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture.
Why is a deposit required to book?
You can rest assured that we value your time and your business. Our cleaner will arrive at your requested time and date of service. A minimum $15.00 fee is applied to all services to secure your preferred time and date of service. The deposit can be refunded if cancellation request is received more than 24 hours before service time.
What happens after I make a booking?
Once payment is made and confirmed, we will send you an email stating your booking is confirmed. Your trusted cleaner will show up on the date & time you have selected and do the cleaning according to your specifications. In other words, relieving your housekeeping stress is what we do best!
You can cancel your appointment for free 24 hours before the cleaning time but for cancellations made less than 24 hours prior to service date a cancellation fee of $15 will be applied.
What about if I am not satisfied with one cleaning?
While we do not provide refunds, we will do everything in our power to provide you with the best care & cleaning experience possible.We have a 100% satisfaction policy. This means that, upon valid proof such as pictures, if you are disappointed by a cleaning, you can contact us within 24 hours and our cleaner will come back to make your home shine to your satisfaction .